Privacy policy

Last updated: May 12, 2024

This Privacy Policy describes how Vondic (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase at 179034-3.myshopify.com (the "Site"), or otherwise interact with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected as per this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other legally required steps.

How We Collect and Use Your Personal Information

To provide the Services, we have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses listed below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we collect about you depends on how you interact with our Site and Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly From You

Information you provide directly through our Services may include:

  • Basic contact details, including your name, address, phone number, and email address.
  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including your username, password, and security questions.
  • Shopping information, including items you view, add to your cart, or add to your wishlist.
  • Customer service information, including details you provide in communications with us, such as when sending a message via the Services.

Some features of the Services require you to provide certain information about yourself. You may choose not to provide this information, but this may prevent you from using or accessing these features.

Information We Collect Through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") to collect Usage Data. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your network connection, your IP address, and other details about your interactions with the Services.

Information We Receive From Third Parties

We may also receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments and fulfill your orders to provide you with products or services you requested to fulfill our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.

All information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties, and we are not responsible for third-party policies or practices. Please review the "Third-Party Websites and Links" section for more details.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to provide the Services to you, to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, coordinating shipping, facilitating returns and exchanges, and enabling reviews.

Marketing and Advertising: We use your personal information for marketing and advertising purposes, such as sending you marketing, promotional, and advertising communications via email, text message, or mail, and showing you advertisements for products or services. This may involve using your personal information to better personalize the Services and ads on our Site and other websites.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend not sharing your username, password, or other login credentials with anyone. If you believe your account has been compromised, please contact us immediately.

Communication with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide you with effective Services, and maintain our business relationship with you.

Cookies

Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to store your actions and preferences), conduct analytics, and better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize the Services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. Please note that removing or blocking cookies may negatively impact your user experience and cause some of the Services, including certain features and general functionality, to not work properly or become unavailable. Blocking cookies may also not entirely prevent how we share information with third parties like our advertising partners.

How We Share Personal Information

Under certain circumstances, we may share your personal information with third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • With vendors or other third parties providing services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • With business and marketing partners, including Shopify, to provide services and show you advertising. Our business and marketing partners will use your information in accordance with their own privacy policies.
  • When you instruct us to or consent to sharing information with third parties, such as to send you products or through social media widgets or login integrations with your consent.
  • With our affiliates or within our corporate group, in our legitimate interest in running a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the last 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes described above under "How We Collect and Use Your Personal Information" and "How We Share Personal Information":

  • Identifiers like basic contact details and certain order and account information
  • Commercial information like order information, shopping information, and customer service information
  • Internet or other similar network activities, like usage data

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content is public and accessible by anyone.

We do not control who accesses the information you provide to others, nor can we ensure that those who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available or for the accuracy, use, or misuse of information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms. We do not guarantee or are responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may also be used by other users of the Services and/or users of those third-party platforms without restriction. Our inclusion of such links does not automatically imply endorsement of the content on such platforms or their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request its deletion.

As of the effective date of this Privacy Policy, we are not aware of sharing or selling personal information of individuals under 16 years old (as defined by applicable law).

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information transmitted over the internet is not completely secure, and any transmission is at your own risk.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. This means we will retain your personal information for as long as you have an account with us, or as necessary to provide the Services.

We may retain personal information for longer periods where we need to do so to comply with legal obligations, resolve disputes, or enforce our agreements.

Your Privacy Rights

Depending on where you reside, you may have certain privacy rights under applicable laws regarding your personal information.

  • Right to Know. You may have the right to request that we disclose the categories and specific pieces of personal information we collect, use, disclose, and share.
  • Right to Delete. You may have the right to request that we delete your personal information that we collected from you and retained, subject to certain exceptions.
  • Right to Opt-Out of the Sale of Personal Information. We do not sell your personal information, as we understand that term under applicable law.

If you wish to exercise any of these rights, please contact us by emailing support@vondic.com.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at: